Geo Introduction
Life khela understands how valuable your personal data is. We believe transparency is the foundation of trust — so this Privacy Policy is written in plain, clear language with no complex legal jargon, so you can understand exactly what we do with your data.
This policy applies to the life khela website, mobile app, and all other digital services. By using our platform, you are considered to have accepted this Privacy Policy.
In brief: We never sell your data. It is used solely to provide services, ensure security, and meet legal obligations.
1 What Information Is Collected
Life khela collects two types of information — what you provide directly, and what is collected automatically while you use the platform.
What You Provide Directly
- Full name, date of birth & gender
- Mobile number & email address
- Residential address (district, division)
- National ID or passport number (for KYC verification)
- Mobile Pay/Nagad/bank account details (for payments)
- Messages and complaints submitted to support
Automatically Collected Information
- IP address & device type
- Browser & operating system information
- Login activity, betting history & gaming activity
- Cookies & session data
- Location data (only with your permission)
| Data type | Why It's Collected | Retention Period |
|---|---|---|
| Personal Information | Account Verification & KYC | 5 years after account closure |
| Payment Information | Transaction processing | 7 years for legal requirements |
| Betting History | Dispute resolution & audits | 3 years |
| Cookie data | Service improvement | End of session or 30 days |
2 How your data is used
Life khela uses your information for limited and specific purposes only. We never use data beyond what is necessary.
Primary Purpose of Use
- Account management: For registration, login verification & account security
- Payment processing: To process deposits and withdrawals successfully
- Fraud prevention: To detect and prevent suspicious activity
- Service improvement: To improve your experience on the platform
- Contact: To send promotions, updates, and support messages
- Legal Obligation: To comply with government regulations
What we don't do: Your data is never sold to advertisers or third parties. We do not use your information for any unnecessary purpose without your consent.
3 Who your data is shared with
Life khela shares data with third parties only in limited, specific circumstances — always under strict confidentiality agreements.
Third-Party Categories
- Payment providers: Mobile Pay, Nagad & banking partners — solely for processing transactions
- Identity verification services: Licensed entity for KYC processing
- IT Infrastructure Provider: Cloud Server & Data Storage Partner
- Government authorities: When data is required under a legal obligation
We have data protection agreements in place with all our third-party partners. They are equally bound to uphold the same standards of privacy.
4 Cookie Policy
Life khela uses cookies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.
Cookie type
These cookies are required for login sessions and security. They cannot be disabled.
To understand which pages users visit and how many. Your identity is never revealed.
To remember your language, theme, and other preferences.
You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may affect certain platform features.
5 Data Protection Measures
Life khela uses industry-standard technology and processes to keep your data secure. We continuously review and strengthen our security measures.
Technical Security
- 256-bit SSL encryption on all data transmissions
- Payment information is stored with AES-256 encryption
- Two-factor authentication (2FA) is available
- Automated suspicious activity detection system
- Regular security audits and penetration testing
Organizational Security
- Only authorized personnel can access sensitive data
- All staff receive data protection training
- A rapid response plan is in place for data breaches
No internet-based system is 100% secure. Keep your password strong and never share it with anyone.
6 Your Rights
You have important rights over your personal data. Life khela respects and upholds each of those rights.
7 Minor Protection
Life khela strictly does not provide services to anyone under 18. We do not knowingly collect information from minors. If we become aware that a minor has created an account, it will be immediately closed and all associated data deleted.
If you know of a minor using our platform, please report it to support@lifekhela.com.
8 Policy Updates
This Privacy Policy may be updated from time to time for business or legal reasons. For any significant changes, we will:
- Notifications will be sent to your registered email address
- A notification will be displayed on the platform
- We will update the "Last Updated" date on this page
Continued use of the platform after any changes will be considered acceptance of the updated policy.
9 Contact & Complaints
If you have any questions, concerns, or complaints about the Privacy Policy, please get in touch. We're always ready to help you in Bangla.
Data protection inquiries: support@lifekhela.com — responses within 48 hours of your request.
Why Life Khela is trustworthy
Our commitment to protecting your data:
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Contents
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